For a brief period during university, I had my only ‘student’ job, face to face fundraising on the streets of London, or as its more commonly (and delightfully) referred to as, charity mugging, or chugging.
It taught me a lot. About the business side of charity, about the psychology of working for a good cause, about the actual charities I was working to raise money for. But most it all, it taught me about lies.
Like many aspects of life, it is best summed up by quoting Chandler from Friends, this time as he explains to his wife: “It’s always better to lie, than to have the complicated discussion. … except with you!”
There is no doubt that lies are convenient. Need to get off the phone? Oh, my battery is dying. Need to get out of an awkward conversation? Hang on, I just remembered I have to meet someone. Forgot to reply? I never received your email.
In psychology, these kind of lies are referred to as ‘Butlers’. They stand between you and the person you are talking to, as a middle man, making the excuses for you,. Lies are essentially buffers so that you don’t have to hurt people’s feelings by telling the truth, which is more often than not simply, “I don’t want to talk to you.” And socially, there isn’t really anything wrong with that. If we went around telling everyone how boring their boyfriend drama was, or how little time we wanted to spend hearing about their kids new nursery…. We wouldn’t have many friends left to lie to.
But these white lies have become human nature. And what surprised me so much as a chugger, was how many times I was lied to daily, and for no social convention whatsoever. After all, I was never going to see these people again. I wasn’t a relative, a friend, or even an acquaintance. We share no mutual friends, I don’t know what area they live in or even their first names. We are as much strangers as you can be with another human (who you actually know exists) and we will probably spend no more than 3 or 4 seconds out of our lives in each other’s company. Additionally, I wasn’t asking them a personal question, or for their opinion on my choice of footwear or my haircut. No one needed to worry about offending me. Fundraisers are very clearly working, and while often need the sign ups quite desperately to hold onto their jobs, are rarely if ever personally offended by the 99% of people who keep on walking by. (To put this into perspective, if we achieved around 4 or 5 sign ups between 10am-6pm, the day was considered extremely successful.)
And yet without any understandable psychology behind it, 9/10 times people choose to lie. So let’s put aside all the BS for a minute and just be completely honest. I’m off duty, I’m out of the fundraising game, and to be really straight with you- I just don’t care. But whether you are reading this on a tablet or a phone, or on a computer or a laptop, at home or at work, here is a fact. The amount may vary from household to household, but we can all afford to donate per month to any given charity.
You just don’t want to.
We said it! It has been said. We’d rather have the beer with our mates, the coffee with a friend, the subscription to the magazine, the cleaner or the childcare or the wrap from the cafe across the street. In some rare cases, it may take more of a sacrifice, but we still choose to have the extra item on the grocery shop or the variation in our wardrobe choices.
And here’s the amazing thing, no one cares! No one minds. In fact, everyone agrees! We all make choices about our money and where we want it to go. These are all totally reasonable choices, necessities or extras alike. We all believe that we should treat ourselves, or our kids or friends, often before we look elsewhere. And every human on the planet weighs up whether something is a good enough cause to be worthy of our time and certainly of our money. After all, the greatest philanthropist in the world does not give arbitrarily to anyone who asks.
Everyone has their own personal soft spots, myself included. (I wouldn’t go giving me any kind of precious object to look after for example, without being aware I may well pawn it at some point to buy a homeless teenage boy a three course meal.) I am clearly not a cruel heartless person. But I will freely admit here in front of all my millions of avid readers, that I would rather go to Starbucks than save any kind of animal species on a monthly basis. If you stop me in the street and expect me to start welling up as you tell me about abandoned puppies, you have severely misjudged your audience. I am already planning on asking for extra hazelnut syrup.
And before I had worked in face to face fundraising, I probably would have done exactly what you do. Pick up an imaginary phone call, bark out that I’m late for a meeting, tell the fundraiser that I would stop and talk to them on my way back down the road. Or on the off chance that they got me in conversation for more than those few seconds, argue that I really couldn’t afford even £2 a week, which was such a shame as it sounded like an excellent cause. I would look it up on the internet when I got home, and discuss it with my other half. Did they have a brochure or a card?
Now, I save us both some time and say something revolutionary. “No thank you.” If I’ve started talking too early and don’t have to break my stride I may add, “I’d be wasting your time.”
It costs nothing, it doesn’t offend, and best of all-it’s the truth.
Very interesting and definitely true on many counts. I’m more talking about the lie itself than the reasons for saying no, but I agree!
I would only counter that if those reasons were across the board true, people would go home and donate a different way, which statistically does not happen. Charities which work with these ‘chugger’ fundraising organisations make the largest percentage of their donations through them, fact.
Glad I got you thinking! X